Terms of Service

1. About us

THEAIPLUSPLUS LTD (trading as "The AI++") is an AI-focused software development agency. We provide workflow automation, custom software development, AI consultancy, and related technology services to business clients.

2. Our services

Our services include, but are not limited to:

• Workflow automation, including custom integrations built with APIs, Python, Make, Zapier and other tools.
• Custom software development, including tailored databases, enterprise web applications, internal tools and integrations.
• AI consultancy, including helping enterprises securely implement large language models (LLMs) and internal AI systems.
• Voice AI agents, AI calling systems and related production products.

The precise scope, deliverables, timelines and fees for any engagement are defined in a separate written proposal or statement of work agreed by both parties.

3. Proposals and quotations

All quotations and proposals are valid for the period stated in the quotation, or 30 days if no period is stated. A binding engagement is formed only when you accept a written proposal (by signature, written confirmation, or payment of any agreed deposit) and we confirm acceptance in writing.

4. Fees, invoicing and payment

Fees are agreed in writing before work begins. Unless otherwise agreed, all invoices are payable within 14 days of the invoice date.

• We may invoice for milestones as set out in the relevant proposal or statement of work.
• Deposits, where agreed, are invoiced at project kickoff and are non-refundable once work has commenced, subject to our Refund & Cancellation Policy.
• Late payments may accrue interest at the statutory rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998.
• We may suspend work if an invoice remains unpaid for more than 14 days beyond its due date, until the outstanding amount is settled.

5. Client obligations

You agree to provide us with accurate, complete and timely information, access and feedback required to deliver the services. Delays caused by missing or late input from you may affect agreed timelines and are not the responsibility of the Company.

• You confirm that any content, data or materials you provide to us are lawfully yours to use.
• You are responsible for obtaining and maintaining any licences, consents or permissions required for your own content.
• You must not use our services to generate or process unlawful, infringing or harmful content.

6. Intellectual property

Upon full payment of the agreed fees for a specific deliverable, we assign to you all intellectual property rights in the custom deliverables produced for you under that engagement, except for any pre-existing tools, frameworks, libraries or materials that we own or license (including our internal tooling and AI models).

• We grant you a perpetual, non-exclusive licence to use any pre-existing components we license to you as part of a deliverable.
• We may reuse general knowledge, techniques and non-confidential tooling across projects.
• You may not resell or redistribute our proprietary tools, templates or models as standalone products without our written consent.

7. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with an engagement, and to use it only for the purpose of that engagement. This obligation survives the end of the engagement. Nothing in these Terms prevents us from complying with legal or regulatory obligations.

8. AI, data and security

Where we build or integrate AI systems for you, we follow recognised security and data-protection practices. We do not train our models on your proprietary data unless you explicitly agree otherwise in writing.

• We apply appropriate technical and organisational measures to protect data we process on your behalf.
• AI outputs are probabilistic; you are responsible for validating AI-generated content before use in a production setting.
• Where applicable, you remain the data controller and we act as a processor, or as a sub-processor as agreed, under applicable data protection law.

9. Warranties and liability

We warrant that our services will be provided with reasonable skill and care. To the maximum extent permitted by law, our total liability arising out of or in connection with any engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for the specific engagement giving rise to the claim.

• We are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill.
• Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

10. Termination

Either party may terminate an engagement by written notice if the other party commits a material breach that is not remedied within 14 days of written notice. On termination, you will pay for all work completed and all milestones delivered up to the date of termination, in accordance with our Refund & Cancellation Policy.

11. Governing law and jurisdiction

These Terms, and any engagement between you and THEAIPLUSPLUS LTD, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will always be published on this page with an updated date. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be sent to khawajatehseenahmed@gmail.com or by post to 82a, James Carter Road, Mildenhall, United Kingdom, IP28 7DE.